Customer Help Centre
The Print Magic Customer Help Centre includes some of the most frequently asked questions from our customers. At Print Magic we have an extensive array of products and services. Should you require additional information relating to any of our products or services please do not hesitate to contact us. Our support team will be able to provide you with all the information you need.
Phone: +02 9821 3689
Fax: +02 9602 7595
Shop 3/100 Terminus St, Liverpool NSW 2170
Mon. - Fri. 10:00 AM - 4:00 PM
Australian Eastern Standard Time
Connect with us
Help is Here...
Search by subject matter
FAQ Further Insights
At Print Magic we accept all types of credit cards and direct money transfers into our banking account. However, we do not accept bank cheques any longer. In terms of invoice payment we may also accept cash payment over the counter.
Our products and services pricing is very competitive and most cases we will not be beaten on any of our digital products and services including website design and video production. Our payment terms are simple, we request 50% of the invoice amount upfront before any work is undertaken with the the remaining invoice balance of 50% payable upon product or service collection or delivery.
We subscribe to the current consumer laws relating to goods and services delivery obligations. In the event that you are not totally satisfied with our service we will endeavour to make good the order as required or provide a suitable outcome. In relation to our website design refunds policy please see more here.
At Print Magic we have a talented team of graphic designers and website developers and offset printers. We have all our creative designers working in-house. This will assure that your design and print requirements are always met and delivered on time.
We aim to deliver anywhere in Australia. As long as we can get your completed orders assigned to a courier, then we will deliver accordingly.
Print Magic originally opened its doors to the public back in 1986. Through the years we have served thousands of businesses all around NSW and extending throughout Australia, we also provide all types of general printing and digital services to overseas businesses with a local presence. See more here.
What Products and services do you provide?
At Print Magic we specialise in designing and delivering complete creative business identity branding packages to compliment your marketing.
We can design a new logo or re-design your current business logo using our professional inhouse Graphic Design Studio Services.
Standing the test of time. We provide a wide range of stamps that can meet your everyday needs, self inking, date, paid and other custom made stamps.
At Print Magic we can make A2 to AO enlargements and reductions while you wait service on most orders.
Look sharp, look smart... we have a large range of apparel technologies ranging from embroidery, silk screen, heat transfer and much more.
We print business cards, letterheads, envelopes, calendars, brochures, flyers, presentation folders, posters, labels, invoice books and much more...
Your website is open for business and viewed by the eyes of the world. A website says a lot about your business. Essentially, your website is a reflection on the owners of the business’s health and financial viability, and commercial strength. We provide elegant responsive adaptive websites with high quality resolution with data capture web forms. Designed for your satisfaction, see live Demo Websites for any business. See Live Demos.
Brand Power is creating long-lasting impressions with consumers by appealing to their visual and emotive senses. A picture paints a thousand words, imagine the emotional appeal and engagement that your website brand can evoke with a customised themed designed creative video. We also produce high quality resolution video slide shows. Let's create a visual celebration.
Get it on any device. Clean design and mobile responsive. Great reading experience even on small screens Digital e-Books. Creation with imagination. 65% of your users open your PDFs on mobile devices. Using our customised Digital e-Books will take your business to the next level with your customers engaging in a fully immersive experience.
Total signage solutions for your business ranging from large displays to shop fronts. Attract new customers and increase awareness for your brand with our Business Signage Solutions. We can produce and cater for any business from wall graphics, imaged glass, to 3D signs, and shop fronts and all event trade shows we can do it all. We provide eye-catching street level appeal, we can print your designs in full colour with a durable gloss finish. You can be sure of a great quality product every time.
Whether you’re just starting out, growing fast, or running a high traffic eCommerce site, our website hosting plans offer the flexibility to choose what works best for your business. Get involved with a new way of thinking about the future of your business and make valuable connections. The first step to setting up an online business is securing the right domain name for your business. We can help and provide a full domain name registration service.
By joining the Print Magic Vibe List you become a member of an exclusive community enjoying offers designed to grow your business branding throughout the year. The offers range from an assortment of services from traditional printing to digital printing, website design, hosting, and signage to video marketing creatives and promotional apparel. See More.
Website Design Services
Yes, this is now a mandatory requirement as it protects your business and your customers' information and privacy. You have a legal duty of care to protect your customer's data online.
Using other third party hosting platforms (may include your current provider) compromises your security and our ability to work in your best interest. Due to compliance and SSL security credentials and requirements we cannot work with third parties hosting platforms.
Using other third party Domain Name Registrars (may include your current provider) compromises our ability to work in your best interest. You will need to register your domain name or transfer to our Domain Name Registrar Webhost Media.
WEBHOST MEDIA Digital Services is our mandated Website Hosting and Domain Name Registrar provider. You can access your account and view your dashboard and purchase other related services.
Please refer to our pricing plans for a detailed explanation. Additional information is provided in our website development agreement. Our offer is unique and the fairest way for you to save on costs over time.
Once we deliver your new website we will provide you with ongoing technical support at no charge. We also provide design and video creatives artwork support for your website on a Time-Cost-Basis.
Your Web cPanel Hosting Plan and Domain Name costs are like paying for your current monthly mobile phone or Foxtel account plan, if you stop paying, the services will be cancelled, likewise, your Webhost Media account and website will also be cancelled.
All your services are paid yearly in advance. This will lower the risk of any down time you may experience throughout the subscription period.
The Website Care Plan is provided by invitation only on a No Cost annual subscription renewal basis and at the discretion of Print Magic. Conditions apply. See More.
We will keep you informed of all the updates that we undertake in order to keep your website running smoothly and secure at all times.
You get the Performance cPanel Hosting Plan with large storage and unlimited bandwidth on a LITE fast server. You get POP Email Accounts + cPanel Hosting Control Panel.
You can. However, it is not possible to transfer the website to a new provider in its complete format as we will need to cancel all software plugins services as required under our respective supplier's licencing agreements. Which means major functionalities will be lost.
Need a Call Back?
Arrange for a Call Back
Need a Call Back?
You may have a very busy schedule so, we would be happy to arrange for a call back for a more suitable and convenient time to better serve your request. We are always here to help!
Complete the Call Back form
We realise that our customers are busy and the traditional 9 to 5 is not always convenient to discuss service and products requirements, so we have set up a Call Back service.
Provide a Date and Time for a Call Back
Please provide the date and time that is suitable for our Call Back so that we can discuss your business requirements in more detail.
We will provide you with a quick response
We will prioritise your Call Back and schedule a follow up call to serve your needs.